Guests frequently praise the hotel's welcoming atmosphere, often describing it as warm, cosy, and traditional. The staff are consistently highlighted for being friendly, helpful, and accommodating, contributing to a positive guest experience. Many reviewers also appreciate the cleanliness of the rooms and the overall comfort provided. When meals are available and positively reviewed, they are noted for being exceptional, with high-quality food and excellent chefs. The location is also considered a strong point, particularly for those seeking scenic walks or convenient access to nearby attractions.
However, several areas for improvement have been identified by guests. A recurring concern is the need for room updates, with some accommodations appearing tired and showing signs of wear, such as non-working lights or issues with fixtures. Maintenance problems, like potholes in the car park or potential roof leaks, have also been mentioned. Additionally, inconsistent availability of evening meals, even when the restaurant is expected to be open, has caused disappointment for some guests. Some reviewers also noted a less-than-ideal welcome and a lack of atmosphere on quieter evenings.