This hotel generally receives very positive feedback from guests, who frequently praise the outstanding customer service and the friendly, brilliant staff. Many reviewers highlight the immaculate rooms, the excellent spa facilities, and the lovely grounds. The rooftop spa, in particular, is often mentioned as a fantastic amenity. Breakfast is also noted as being good by several guests. However, a recurring concern among some visitors relates to the food quality, especially at one of the restaurants. Specific complaints include meals being described as inedible, tasting like microwave food, and not being worth the high prices charged. There have also been comments regarding slow breakfast service, errors with orders, and a perceived lack of attention when issues are raised. Additionally, one guest noted the presence of flies in the bar area and the addition of service charges without prior notification.

Guests consistently praise the hotel's exceptional accommodation, highlighting its comfort, cleanliness, and the thoughtful touches that cater to every need. The quality of both breakfast and evening meals receives frequent commendation, with many noting delicious food and good menu choices. Staff are frequently described as attentive, friendly, and accommodating, contributing significantly to a positive guest experience. The overall atmosphere and attention to detail are also frequently cited as highlights. Across all provided reviews, no negative aspects were identified. Guests expressed universal satisfaction, with many stating there was "absolutely nothing" to dislike and describing their stays as "perfect" and "faultless." This suggests a high level of guest contentment with all aspects of their experience.