This hotel is frequently praised for its welcoming and friendly staff, who go out of their way to make guests feel at home. Many reviewers highlight the cleanliness of the rooms and the comfort of the beds. The hotel's location is also a significant strength, being described as central and convenient. Guests enjoyed their meals at the on-site restaurant, noting good quality food at reasonable prices. However, some guests have experienced issues, particularly with the heating, which has been reported as not working or being unreliable in some rooms. There have also been mentions of ongoing refurbishment, leading to minor plumbing concerns and an inconsistent shower experience. While generally positive, some guests found the food to be overpriced, and service regarding room amenities like toilet roll and towel changes could be more attentive.