Guests frequently praise the hotel's excellent location, which is often described as both convenient and appealing due to its historic nature and proximity to attractions. The charming and quaint atmosphere, along with the interesting history of the venue, contributes positively to the overall guest experience. Many also found the rooms to be a good size, clean, and the check-in process straightforward. The building itself is noted as being good, and the hotel is generally seen as welcoming. However, some guests noted inconsistencies in service, with staff experiences varying. Areas for improvement include the quality and availability of breakfast options, with some feedback suggesting overcooked or limited choices. Guests also reported issues with room maintenance, such as stained mugs or dusty cupboards, and the internet service was described as poor by some. Additionally, the cost of food and beverages was considered high by one reviewer, and one guest found the beds to be too soft.