Guests consistently praise the hotel's exceptional service, with many highlighting friendly and helpful staff who contribute to a warm welcome. The establishment is lauded for its beautiful setting, often described as a lovely pub or building, with immaculate gardens. The quality of the food receives significant acclaim, with locally sourced produce and excellent restaurant and bar food being frequently mentioned. The period features and classic style of the rooms are also appreciated. However, some guests found certain rooms to be quite small for the price, with one reviewer noting a lack of amenities like a mini-fridge. Noise transfer between rooms was mentioned as an occasional concern due to the property's age. Several reviews also expressed a desire for a more convenient location, indicating it can be a bit secluded and requires driving or taxis to reach nearby attractions or towns. Some minor maintenance issues, such as a non-working TV or dripping taps, were also noted.