This is not an official rating under any authorities. It reflects general feedback from public sources.
All hotel information may change from time to time. Ceybook is not responsible for its accuracies. It is recommended to visit the official sites for latest updates.

Guests frequently praise the hotel's tranquil, nature-filled surroundings, offering a peaceful escape. Many highlight the beautiful views, especially from higher floors, and appreciate the clean, spacious, and comfortable rooms. The staff and owners are often commended for their kindness, welcoming nature, and helpfulness, with several guests enjoying the delicious food. The convenient location, with easy access to transportation, and reliable WiFi are also positive aspects mentioned. However, some guests have noted areas for improvement. Concerns include thin walls leading to noise disturbances, and the need for deeper cleaning in some rooms. Several reviews mention a significant presence of mosquitoes, with a lack of adequate nets. Additionally, there are comments about facilities needing renovation, inconsistent amenities not matching listings, and occasional issues with communication due to language barriers. Parking access has also been described as challenging.

Guests frequently praise the hotel's stunning natural surroundings, with many highlighting breathtaking views of hills, reservoirs, and golf courses. The attentive and friendly staff consistently receive positive remarks for their helpfulness and accommodating nature. Visitors also appreciate the comfortable accommodations, the homey atmosphere, and the availability of amenities such as a pool, jacuzzi, and entertainment options. The quality of Sri Lankan cuisine is also a recurring positive point. However, some guests have noted areas for improvement. Occasional concerns include a somewhat chaotic check-in process and issues with the hotel's policies, such as restricted access after midnight. A few reviewers mentioned that some furnishings appeared dated or in need of repair, and one noted a desire for more breakfast variety. Additionally, there were isolated comments regarding the quality of Western-style food and minor issues with services like bicycle rental.

This hotel is frequently praised for its stunning and tranquil environment, offering a peaceful escape. Guests consistently highlight the exceptional quality of the food, with many describing it as outstanding. The accommodation is often noted for being spacious and comfortable. The staff receive widespread acclaim for their attentiveness, helpfulness, and genuine efforts to ensure guests have a pleasant and memorable stay, often going above and beyond. The property's beautiful surroundings and well-maintained gardens also contribute to a highly positive guest experience. While overwhelmingly positive, a few areas for improvement have been noted. Some guests found the interaction with staff to be awkward at times, potentially due to language barriers, leading to a less welcoming initial impression. In one instance, a loud party caused noise disturbances late into the evening. The reliability of the Wi-Fi was also a concern for some, with intermittent connectivity issues reported.

This is not an official rating under any authorities. It reflects general feedback from public sources.
All hotel information may change from time to time. Ceybook is not responsible for its accuracies. It is recommended to visit the official sites for latest updates.

Guests frequently praise the hotel's beautiful heritage architecture, highlighting its colonial charm, well-maintained grounds, and elegant common areas. The swimming pool is often mentioned as a particular highlight. Many reviewers also found the staff to be kind, attentive, and helpful, contributing to a positive overall experience. Rooms are generally described as good, with some appreciating the attention to detail. However, some guests have raised concerns regarding the breakfast offerings, with several finding it to be of poor quality or not matching expectations for the price. Service standards have also been inconsistent, with some staff appearing untrained or lacking in guidance, leading to issues with information and efficiency. A few reviewers noted a disconnect between the hotel's advertised star rating and the actual service provided.

This is not an official rating under any authorities. It reflects general feedback from public sources.
All hotel information may change from time to time. Ceybook is not responsible for its accuracies. It is recommended to visit the official sites for latest updates.

This is not an official rating under any authorities. It reflects general feedback from public sources.
All hotel information may change from time to time. Ceybook is not responsible for its accuracies. It is recommended to visit the official sites for latest updates.

Guests consistently praise the hotel's prime central location, making it an excellent base for exploring the city and accessing nearby attractions and dining options. The staff frequently receive commendations for their friendliness, attentiveness, and willingness to go above and beyond to ensure a comfortable stay. Positive mentions also include spacious rooms and amenities like a rooftop bar and pool. However, several guests noted that the hotel's facilities are outdated and in need of renovation. Common concerns include issues with room maintenance, such as temperature control, appliance functionality (like refrigerators), and the availability of hot water. Some guests also pointed to a lack of cleanliness in certain rooms, and the ongoing renovations, while promising future improvements, did cause some temporary inconveniences during stays.

Guests consistently praise the exceptional hospitality and friendly, attentive staff who contribute significantly to a memorable stay. The hotel's beautiful location, offering stunning mountain views and scenic surroundings, is frequently highlighted as a major draw. Reviewers also commend the delicious food, well-maintained property with traditional architectural features, comfortable rooms, and enjoyable amenities like a lovely pool. Many experienced a warm, homely atmosphere and appreciated thoughtful touches, such as complimentary snacks for onward travel. While overwhelmingly positive, some guests noted that ongoing renovations temporarily impacted the hotel's outward appearance. Additionally, a rare instance of a power outage caused a room change and a significant delay. These points suggest that while the core experience is highly rated, minor operational disruptions can occur.

Guests consistently praised the exceptional staff, with Linda highlighting their friendliness and Reggie's "professional" cooking skills creating "the best food" in Sri Lanka. Tina found "everything wonderful," echoing Kithmal's sentiment of a "Heaven in Kandy" with a "next level location" and rooms that were "better than perfect." Nick commended the excellent "service and the cleanliness." Rick experienced a "modern clean building" with helpful staff and enjoyed "first class" evening meals and a good breakfast, appreciating the quiet location offering "good night's sleep" and beautiful views.

This is not an official rating under any authorities. It reflects general feedback from public sources.
All hotel information may change from time to time. Ceybook is not responsible for its accuracies. It is recommended to visit the official sites for latest updates.