Guests consistently praise Ekho Lake House for its exceptional staff, with special mentions for Mr. Nuwan's "essential help" (Marcus) and Ms. Buddini's "professionalism & hospitality" (Marcus), alongside the "lovely staff helping with everything" (Gerry). The hotel offers a perfect welcome experience, including complimentary massages and drinks (Gerry), and boasts "huge and beautifully furnished" rooms with stunning views (Gerry). The location is frequently highlighted as "idyllic" (Fritzroy) and "central to the various sites" (Garry), providing "breathtaking" (Fritzroy) and "spectacular" (Garry) views, particularly at sunset. Guests rave about the "delicious" food and cocktails (Gerry), and the overall atmosphere is described as "one of the nicest and most tranquil places" (Gerry) guests have ever experienced.