This hotel is highly praised for its exceptional location, offering a peaceful environment and stunning views, often accompanied by the sounds of nature. Guests consistently highlight the friendly, attentive, and knowledgeable staff who make visitors feel at home. The rooms are generally noted as clean and comfortable, with some being spacious and well-appointed. Many guests also enjoyed the on-site facilities, including opportunities for wildlife encounters, delicious cuisine, and unique experiences like boat rides and well-arranged safari excursions.
However, some guests have noted issues with specific rooms, including unpleasant odors in bathrooms and rooms being over-furnished or used for storage. Problems with in-room amenities like hot water and air conditioning have also been reported, requiring room changes. While the food is generally found to be tasty, its pricing was considered high by one reviewer. The addition of a swimming pool was also suggested as a desirable enhancement.