Guests consistently praise the hotel for its amazing property and wonderful atmosphere. The staff are highlighted as exceptionally friendly and helpful, with specific mentions of Pato's competence and excellent service. Reviewers describe the rooms as super clean and cozy, contributing to a delightful and comfortable stay. The hotel's commitment to thoughtful touches, such as birthday surprises, further enhances the guest experience. This beautiful place offers great hospitality, making it a highly recommended destination for an outstanding overall experience.