Guests consistently praise the hotel for its excellent location, often described as perfect for accessing local restaurants and shops, as well as being conveniently close to the town center. The hotel is frequently commended for its welcoming and friendly staff, comfortable and spacious rooms, and enjoyable breakfast offerings. Many appreciate the boutique style and thoughtful room amenities. However, some guests have noted issues with temperature control in rooms, specifically mentioning heating that was either not working or difficult to adjust. Minor concerns were also raised regarding the shower quality and ongoing refurbishment works, though these did not significantly detract from the overall positive experiences for most visitors.