Guests consistently praise the hotel's luxurious atmosphere, with many highlighting the exceptional service provided by friendly and professional staff. Positive mentions frequently include the quality of meals, the inviting spa and pool facilities, and the overall comfort of the rooms. The beautiful property and welcoming ambiance are also frequently cited as key strengths that contribute to a relaxing and enjoyable stay. However, some guests have noted that certain areas, particularly rooms located in annex buildings, could benefit from renovations. Specific concerns include dated bathrooms and limited space in rooms with sloped ceilings, which may not be ideal for taller individuals. A few reviewers also found breakfast areas and reception spaces to be somewhat crowded, and one noted the gym could be improved.