Guests consistently praise the hotel for its cleanliness and comfortable rooms, often highlighting the quality of the beds. Many appreciate the pleasant facilities, including fitness centers with scenic views and enjoyable rooftop bars. The hotel's convenient location, often noted as being close to the city center and situated by the river, is also a significant draw for visitors. The breakfast receives particular commendation for its variety and quality. While the overall experience is highly positive, some guests have noted that the restaurant can be overpriced with slow service. The check-out process has occasionally been described as lengthy due to queues. Minor issues such as room size appearing smaller than expected or technical difficulties with in-room entertainment systems have also been mentioned.

Guests consistently praise the hotel's excellent location, often described as central and convenient. Many reviewers highlight the quality of the breakfast, with some considering it among the best they've experienced. Rooms are frequently noted as being clean, comfortable, spacious, and well-designed, with comfortable beds and modern amenities like rainshowers receiving positive mentions. The hotel's unique architecture, featuring high ceilings and modern design elements, also appeals to guests. However, some guests found the breakfast to be too pricey for the buffet. A recurring concern is the lack of in-room coffee makers, though lobby coffee is available. The temperature and ambiance of certain apartment-style accommodations were described as cold and impersonal. Some staff interactions, particularly during check-out, were perceived as lacking warmth and hospitality. Additionally, a specific issue with wet room showers causing water to spread was noted.