Guests frequently praised the hotel's welcoming and exceptionally helpful staff, with many highlighting their kindness and attentiveness, especially at the reception. The hotel's design, described as a beautiful blend of modern and classic, along with its charming period building and atmospheric interiors, also received positive remarks. Comfortable and spacious rooms, convenient central locations, and amenities like private parking and lovely gardens further contributed to a positive guest experience. Breakfast, for the most part, was also considered excellent. However, a recurring concern for some guests was the size of the rooms, which were occasionally described as very small. One reviewer also noted issues with the freshness of breakfast items. While overwhelmingly positive, these points suggest that room size and breakfast quality could be areas for consideration.

This hotel is highly praised for its exceptional dining experiences, with guests frequently highlighting the excellent food and the chef's skill. The comfortable rooms and appealing amenities like a sauna and jacuzzi are also frequently mentioned as positive aspects, contributing to a pleasant and relaxing stay. Many reviewers found the price-quality ratio to be amazing, and the location, while sometimes described as being a short distance from the city center, is generally considered convenient and pleasant. However, a few areas for improvement have been noted. Some guests experienced issues with the Wi-Fi connection, particularly on upper floors. There were also some remarks about unexpected charges for bedding, and occasional concerns regarding peculiar odors emanating from the kitchen. Additionally, some guests found the access road to the property to be a bit rough.

Guests consistently praise the hotel's excellent location, particularly its convenient access to the thermal baths. The ambiance and overall vibe are frequently highlighted as positive aspects. Many reviewers also enjoyed the breakfast offerings, with some mentioning the quality of the cuisine and the pleasantness of the rooms. The pet-friendly nature of the hotel and its suitability for families were also appreciated. However, some guests experienced significant delays in restaurant service. A recurring concern involves the parking situation, with several reviewers feeling it should be included or more clearly communicated as an additional charge. Issues with in-room power requiring a card insertion were noted, as were frustrations with reception staff regarding communication, billing discrepancies, and the process of handling reservations. The availability of a swimming pool was also a point of confusion for some.