Guests frequently praise the hotel for its excellent location and the exceptional quality of its staff, who are consistently described as kind, helpful, and amazing. Many reviewers highlight the cleanliness and spaciousness of the rooms, and the hotel's restaurant receives positive mentions for its very good food. The spa and wellness facilities are also a recurring highlight, with guests enjoying the relaxing atmosphere and the overall grounds. However, some areas for improvement have been noted. A few guests experienced issues with room temperature or found their standard rooms to be smaller and darker than expected, sometimes requiring paid upgrades. There were also isolated reports of amenities like the hot tub, sauna, or air conditioning not functioning correctly, or maintenance issues such as a dirty bathroom ceiling. Additionally, some guests felt that certain aspects of the spa did not meet expectations, and one reviewer mentioned an overcharge for a late check-out.