Guests consistently praise the hotel's exceptional location, often describing it as central and conveniently situated near historic sites. The beautiful and well-maintained building, along with its stunning architecture and rooftop views, are frequently highlighted as major draws. Many reviewers also commend the staff for being warm, welcoming, attentive, and professional, contributing significantly to a positive guest experience. The accommodations themselves are generally found to be comfortable and beautifully decorated.
However, some guests have noted areas for improvement. Several reviewers mentioned issues with bathroom design, specifically a lack of counter space and adequate storage. The absence of an on-site car park and occasional problems with spa facilities not being operational were also mentioned. Additionally, feedback suggests the breakfast could be enhanced for a five-star establishment, and the dinner menu might benefit from more diverse options, including vegetarian choices.