Guests consistently rave about the exceptional experiences at this hotel, highlighting its "great location" perfect for exploring local attractions like the Christmas markets and Glacier 3000, as noted by Liam. The hotel is described as a "beautiful, quaint hotel by the lake and riviera," offering "stunning views and a peaceful atmosphere" with "crisp air." Reviewers frequently praise the "phenomenal attention to detail" and the "5 star service" provided by the staff. The hotel's team is consistently lauded as "exceptionally friendly, attentive, and professional," with special mentions for individuals like Sebastian in F&B and Room Service for his "kindness." Rooms are consistently described as "spotless, comfortable, and very well equipped," and the breakfast is celebrated for being "delicious with high-quality products and plenty of options." Many guests express a strong desire to "definitely return back to this hotel" and call it their "favorite hotel," emphasizing the "elegant and well-taken care of" overall ambiance.