Guests consistently praise the exceptional location of the hotel, situated "in the heart of the Old City" and the "beautiful UNESCO heritage old town." Reviewers highlighted the spacious, comfortable, and nicely decorated apartments, noting the "well equipped kitchen" and "great kitchen." Cleanliness was frequently mentioned as a strong point. The staff, particularly Valerie and Sergio, received glowing reviews for their friendliness, attentiveness, and helpfulness. Bernhard described the owner as "very nice," while Ruth called the host Sergio "the kindest host." Sarah noted that Valerie "was available and very helpful." Overall, guests thoroughly enjoyed their stays, with Pam stating that staying at the apartment was "the absolute best part of our Switzerland trip!" and Sarah adding, "If we come back to Bern we would stay there again!"