Guests consistently praise this hotel for its truly exceptional and luxurious experience, often describing it as surreal and magical. The stunning natural surroundings, blending lush mountains and tranquil nature, create a peaceful escape. Reviewers highlight the remarkable hospitality of the staff, who are attentive, warm, and go above and beyond to ensure a memorable stay. The beautifully renovated castle itself, with its blend of colonial charm and modern comfort, along with outstanding food and a relaxing atmosphere, makes it a highly recommended destination for rejuvenation.
While overwhelmingly positive, a few guests noted areas for potential improvement. The road leading to the property is described as scenic but in poor condition, which could be a concern for those driving lower vehicles. Additionally, occasional power outages were mentioned, though staff were responsive in addressing these issues. It was also suggested that clearer booking options for the entire property would be beneficial for larger groups.