This hotel is praised for its stunning natural setting, offering beautiful views and an extraordinary ambiance. Guests frequently highlight the exceptional quality of the food, with many describing breakfast and meals as delicious and amazing. The staff receives consistent accolades for being welcoming, kind, helpful, and outstanding, contributing to a very peaceful and relaxing atmosphere. The hotel itself is described as super nice, chic, and antique, with gorgeous pools.
However, a recurring concern for visitors is the condition and accessibility of the roads leading to the hotel, with several guests experiencing difficult, bumpy, and dusty journeys. Some rooms are noted as being a bit tired or showing signs of age, and one review mentioned issues with basement insulation and noise. Additionally, a few guests felt that the connection between hotel and restaurant staff could be improved for a more seamless experience, and there were mentions of extra charges for spa facilities.