Guests frequently praised the hotel's excellent central location, often highlighting its proximity to key attractions. Many found the rooms to be spacious, clean, modern, and comfortable, with particular mention of comfortable beds. Convenient parking arrangements were noted, including designated spaces, underground options with direct lift access to the lobby, and easy access from public car parks. Friendly and helpful staff also received positive feedback.
However, some guests encountered issues. A recurring concern was the communication regarding parking, with a few experiencing difficulties obtaining the correct location or map details for the hotel's underground parking. Pet owners found restrictions on where their animals could accompany them in eating areas, especially during colder weather. Additionally, some felt the hotel was overpriced for the services offered, and a few experienced disappointments regarding the availability of advertised amenities, such as the bar on a specific holiday.