Guests at this establishment consistently highlight the exceptional quality of their stay, with particular praise directed towards the **friendly and welcoming staff** who provide "quietly attentive, welcoming and very efficient and professional" service, as noted by Helen. The hotel boasts a **cosy ambience** with "comfortable rooms" and "immaculate and very comfortable" accommodations, described by Micheline as "cosy ambience with comfortable rooms". Guests also commend the **delicious food**, with the "generous continental breakfast" and "tasty breakfast" receiving high marks. The **prime location** is frequently mentioned as a significant advantage, making it "very handy for the Merchant City and central Glasgow" according to Helen. Furthermore, the hotel offers the convenience of **private parking**, a "lovely little find" for Claire. Overall, the **cleanliness** and the "welcoming, laid-back atmosphere" contribute to a highly positive guest experience.