Travelers consistently praise the exceptional service provided by the hotel's friendly and helpful staff, who frequently go the "extra mile" to ensure a memorable stay, as noted by H. Guests also highlight the hotel's convenient location, with Pwy mentioning its "excellent location opposite the station" and easy access to the old town. The rooms are frequently described as neat, clean, and larger than expected, offering a quiet retreat, with Beverley specifically commending the effective air conditioning. The breakfast receives widespread acclaim for its extensive choices, including "DIY fresh orange juice" according to Pwy, and a "fantastic" spread of European standards, as Guy puts it. Additional appreciated facilities include secure parking and a cold water dispenser.