Guests consistently praise this hotel's exceptional service, with many highlighting the friendliness and helpfulness of the staff. The location is frequently cited as a significant strength, offering proximity to key attractions and providing wonderful city views. Reviewers also appreciated the hotel's ambiance, described as having old-world charm and being well-maintained and clean. The quality of the food, particularly at breakfast, received positive mentions, as did the comfort and size of the rooms.
However, some guests found the hotel to be a little pricey, which is a recurring concern. One reviewer mentioned difficulty locating the hotel on online maps. Additionally, the spa was noted as a disappointment by one guest, and the physical access to the hotel, involving a walk up steps, was a minor inconvenience for another.