Travelers consistently rave about the exceptional service provided by the hotel staff, particularly highlighting Ismael for his professionalism, kindness, welcoming nature, and helpfulness, even waiting for late check-ins (Cora, 10/10) and accommodating Spanish speakers (Charla, 10/10). The hotel boasts a prime, central location that is very walkable, described as "CLOSE to everything" (Charla, 10/10) and "great" (Martha, 10/10), offering easy access to the city center. Guests also commend the cleanliness of the rooms and the overall beautiful ambiance, with mentions of "beautiful blue and white tiles" (Charla, 10/10). The hotel is recognized for offering "amazing value for money" (Paul, 10/10) and a quiet, authentic neighborhood experience.