Travelers consistently laud this hotel's prime location, describing it as "great location" and "extremely convenient in the Kandy city center," situated "in the middle of everything" and "close to the bustling city." The friendly and helpful staff are frequently highlighted, with Sarah noting the staff were "friendly," Vanessa mentioning "friendly staff" and "Great service," and Garth experiencing staff who "were very helpful." Guests also appreciate the hotel's cleanliness, with Sarah stating it was "Clean" and Vanessa describing it as "Clean and fine." The positive dining experience is noted, with Garth finding the "food was great" and Wasantha enjoying delicious food on a set menu, deeming it "Great value for money." Furthermore, the excellent facilities are a recurring theme, with both Vanessa and Garth specifically mentioning the "Nice pool too" and "pool" respectively. The overall experience is described as positive, with Haupt highlighting Melanie as a "great hostess" and Wasantha feeling the hotel was "Better than expected."
