Guests consistently praise Ayr Castle for its exceptional experience, highlighting the "beautiful nature" and "tranquil sounds of nature" that create a surreal escape. The staff, including Manager Damith and Captain Sandun, are frequently commended for their "warm, genuine, and cheerful" hospitality, making guests feel "like we were visiting a family home." Chef Mahesh's "outstanding" food, prepared with locally sourced ingredients, is a significant draw, with meals described as "thoughtfully prepared" and "full of local flavour." Visitors also rave about the "stunning" location, the "perfect blend of old-world colonial charm and modern comfort" in the rooms, and the overall atmosphere that leads to a "truly surreal experience" and a desire to "look forward to get back soon."