Guests consistently praise the hotel's excellent staff, noting their friendliness, attentiveness, and exceptional hospitality, which significantly enhances the overall guest experience. The hotel's historic charm and character are frequently highlighted as a major draw, creating an elegant and inviting atmosphere. Many reviewers also appreciate the prime location, with convenient access to dining, cafes, and local attractions, as well as the beautiful views and proximity to outdoor activities. Rooms are generally described as beautifully decorated and well-maintained.
However, some guests have experienced issues with outdated facilities in certain areas, specifically mentioning radiator heating problems and dated annex rooms. The functionality of the elevator has also been a concern for some visitors. While the breakfast is generally well-regarded, a few reviewers noted that specific amenities, such as the sauna temperature or the need for updated bedside lamps, could be improved.