Guests frequently praise the hotel's stunning aesthetics, noting beautiful design and stylish, comfortable rooms, often with impressive city views. The prime location, particularly its proximity to key attractions, is a significant draw. Many reviewers highlight the excellent quality of the breakfast and the overall positive dining experiences. The high-end fitness facilities have also been a point of admiration for some visitors.
However, some guests have encountered issues with the hotel's service. While many staff interactions are described positively, a recurring concern involves inconsistent service, with some guests finding staff to be unwelcoming, inexperienced, or even arrogant, particularly at the bar. Practical concerns have also been raised regarding room comfort, such as malfunctioning heating and complicated lighting controls, with a few finding rooms to be too small. Additionally, noise in public areas like elevators was a minor annoyance for one reviewer.