Guests frequently praised the hotel's excellent staff, who were consistently described as helpful and friendly, even when guests had language barriers. The security measures were also highlighted as a strong positive, making guests feel safe. The check-in process was often noted as being smooth, easy, and efficient, with some guests appreciating the convenient lock-box key system. The hotel's location, with good parking and nearby amenities, also received positive remarks.
However, some guests encountered issues with room size and comfort. Small beds in single rooms were mentioned, and attic rooms were found to be quite small for two people, lacking air conditioning and insulation. Breakfast offerings were sometimes criticized for being limited, particularly for those with dietary restrictions like lactose or gluten intolerance, and service during breakfast could be inconsistent. The noise from the front door was also a recurring concern for some.