Guests consistently praise the hotel's exceptional location and breathtaking views, with many highlighting stunning scenery from rooms, balconies, and communal areas. The hotel's setting is frequently described as special and relaxing, offering fantastic walking opportunities. Positive comments also extend to comfortable rooms, excellent breakfast quality, and impressive spa facilities.
However, several guests reported significant concerns regarding the restaurant experience. Common issues include slow and poor service, with some reviewers noting staff shortages or disorganization. Food quality and preparation also received criticism, with specific complaints about tough meats, incorrect cooking temperatures, and unsuitable vegetarian options. Some guests found the hotel and its amenities to be expensive, particularly the wellness area, and noted that rooms could benefit from updating.