Guests consistently praise the hotel's stunning location, offering exceptional views of the surrounding mountains and valleys. The rooms and apartments are frequently described as beautiful, comfortable, and well-appointed, with attention to detail evident. Many appreciate the authentic interior design, excellent facilities, and the quality of the food, particularly fondue. The peaceful atmosphere and proximity to local attractions like thermal baths and hiking trails are also highlighted as significant advantages. However, some guests have noted a few areas for improvement. Issues with late check-in procedures and key code communication have caused minor confusion. Warm room temperatures and the presence of mosquitoes were mentioned as drawbacks. While the restaurant receives positive remarks, its cost is considered high by some. Additionally, a steep staircase and occasional lack of privacy on balconies were noted, alongside a desire for more complete kitchen inventory in self-catering units.