Guests consistently praise this exceptional hotel for its outstanding hospitality and top-tier amenities. Reviewers highlight the "incredibly helpful staff" (Martin), who are described as "friendly, welcoming," and making guests "feel at home" (Magdalena). The accommodations are lauded, with mentions of "amazing suites" (Hanspeter) and "big rooms with two terraces with sun chairs" (Rob). Guests also enjoyed the facilities, including a "cool new glass lift" (Hanspeter) and a "tropical house with the jacuzzi" (Magdalena), which was "definitely worth the money." The hotel's "superb restaurants" and breakfast contribute to an overall "flawless stay" and an "amazing, restful experience" that ensures guests' return.