Guests frequently praise the hotel's exceptional breakfast, highlighting its quality and variety. The spa facilities are also a significant draw, described as relaxing and beautiful, with some guests appreciating that it's accessible to families. The hotel's location is often mentioned as a positive, particularly for its convenience for accessing the nearby city. Staff are generally perceived as good, and the hotel itself is described as well-run and a lovely place. However, some guests have encountered issues. The strength of lobby fragrance was noted as overwhelming by one reviewer. Inconsistent air conditioning performance and the need for multiple requests to resolve it were reported. While generally well-regarded, one review indicated dinner was disappointing, with specific concerns about the fish. Parking fees were a point of contention for some, with a desire for included parking. There were also mentions of wear and tear in some areas and a significant concern regarding the hotel's "dog-friendly" advertising versus the reality of guest experience and deposits.

Guests consistently laud this hotel for its exceptional offerings. Reviewers highlight a **convenient location**, with Dale noting it as "great for us." The **cleanliness** is a recurring theme, described as "very clean" by Dale and Germán stating the hotel is indeed "Clean." Accommodations are praised as **spacious bedrooms**, and the **staff** are frequently commended for being "nice and welcoming" (Germán) and "great staff" (Jim), offering good recommendations. The **breakfast** is a standout, receiving accolades such as "Excellent breakfast" from Germán and "excellent breakfast" from Jim. Many guests consider it a "Lovely place to stay" (Dale) and a "little oasis in the town centre" (Derek), contributing to a consistently positive overall experience.