Guests consistently praise the hotel's friendly and helpful staff, noting their kindness and attentiveness. The rooms are frequently described as spacious, clean, and comfortable, with many appreciating the lovely views from balconies. Positive remarks also highlight good breakfast offerings, convenient locations, and well-maintained public areas like lounges. The hotel is also noted as being dog-friendly, welcoming pets throughout the property. However, some guests have found certain aspects of the hotel to be a bit dated, particularly the decor in rooms and on balconies, which some felt could be more inviting. A few reviews mentioned that amenities like private refrigerators or water heaters were not available in rooms, and one guest noted a closed restaurant and limited nearby dining options. Additionally, specific amenities like a sauna were reported as non-operational during stays, and family rooms were sometimes found to be too small or dimly lit.

Guests consistently praise the hotel for its stunning natural surroundings and breathtaking views. Many reviewers highlight the exceptional friendliness and warmth of the owners and staff, frequently mentioning a welcoming, home-like atmosphere. The accommodation is often described as charming and comfortable, with spacious rooms and pleasant amenities. Positive remarks also extend to the breakfast offerings and the convenient location for accessing local attractions. While overwhelmingly positive, some guests noted minor areas for potential improvement. A few reviews mentioned that the decor could be considered a bit dated. Additionally, one reviewer found it difficult to access the ski storage due to stairs, and another suggested a slightly more varied breakfast buffet.