Guests generally praised the hotel for its beautiful and well-maintained property, often highlighting its cleanliness and comfortable accommodations. The breakfast and availability of snacks and drinks were frequently mentioned as positive aspects. Reviewers also appreciated the helpfulness and courteousness of the staff they encountered, and the strong Wi-Fi was a notable benefit. However, some guests noted the location could be inconvenient for those seeking proximity to specific attractions or the Camino Del Norte, requiring a walk off the main path. Communication, particularly for non-Spanish speakers, sometimes presented challenges. A few reviews mentioned instances of being relocated to a different sister property, and the impersonal check-in process due to electronic communication and keypad entry was a recurring point of confusion for some.

Guests frequently praise the hotel's cleanliness and the friendliness and helpfulness of the staff, particularly the receptionists. The convenience for travel, comfortable rooms, and good value evening meals are also highlighted positively. Many appreciate the hotel's pet-friendly policies and amenities like a well-kept terrace and garden. The breakfast is generally considered good, though one guest noted it was basic. However, some guests have raised concerns regarding the dining experience, with mentions of undercooked or overpriced food and a preference for improved lunch options. A common point of feedback relates to the accommodation for pets, with suggestions for designated indoor areas for them during meal times, especially in adverse weather. One reviewer also experienced confusion regarding room occupancy and pricing during check-in.