Guests consistently praise the hotel's exceptional location, often described as central, convenient, and within easy walking distance of major attractions. The historic character of the property is a significant draw, with many appreciating the preserved architectural features and unique atmosphere. Positive remarks also frequently highlight friendly and helpful staff, comfortable rooms, and pleasant common areas like the bar. However, some guests have noted minor issues. These include occasional problems with room heating and temperamental amenities like kettles. The hotel's historic nature means some modern conveniences, such as device charging when out of the room or modern TV channels, may be limited. A few guests also mentioned uncomfortable mattresses or pillow preferences not being met. In one instance, a lift malfunction was reported.

This hotel is consistently praised for its exceptional location, described as perfect for exploring the historic city center on foot. Guests frequently highlight the convenience of on-site parking. Many reviewers found the rooms to be clean, comfortable, and spacious, with some noting the quality of the breakfast and the helpfulness of the staff as significant positives. Overall, the hotel is seen as a great choice for a city visit. While most guests had a highly positive experience, a few areas for improvement were noted. Some reviewers found certain facilities, like the health suite, to be outdated. There were also comments about the breakfast quality being poor in one instance, and a concern regarding tourist tax not being clearly stated prior to booking.

Guests frequently praise the hotel's excellent location, consistently highlighted as a significant strength for exploring the surrounding area. Many reviewers also found the rooms to be spacious and the beds very comfortable, contributing to a pleasant stay. Friendly staff and good breakfast offerings were also noted positively by some visitors. However, several guests pointed out a need for renovation, with common concerns including dated decor, issues with bathrooms such as poor drainage or insufficient hot water, and the condition of floors. Some guests also experienced problems with room amenities, like blocked sinks, and others mentioned hard mattresses or dark rooms. A few reviews also noted issues with booking processing and room allocation.