Guests consistently praise the exceptional warmth and hospitality experienced at this hotel. The staff are frequently described as "lovely friendly" and "kindest," with Ferdinand, the host, highlighted as "fantastic" and "extremely welcoming," possessing a "great sense of humour." Reviewers like Sarah and Sébastien found "everything excellent," emphasizing the "amazing breakfast," including "freshly boiled eggs" and "many local products," as noted by Paul. The hotel's "beautiful boutique" setting and "exquisite" decoration contribute to a "very special warm and personal atmosphere." Peter describes the team as creating a "wonderful hotel" that offers an "overall outstanding" experience.

Travelers consistently highlight the exceptional friendliness and helpfulness of the hotel staff. Richard and Eduardo both commend the "friendly and helpful staff" and "great staff" respectively, while Matthew notes the "very friendly staff." This dedication to service extends to a commitment to cleanliness and efficiency, as described by Matthew as a "Proper Swiss hotel with Swiss staff: meaning clean, efficient and pleasant." Guests also appreciate the quality of the offerings, with Matthew mentioning a "very good breakfast" and an "excellent restaurant with nice terrace." The convenience of the location, with its proximity to the train station and easy walking distance to the old town, further enhances the overall positive experience, making it a destination guests "will definitely stay here again." Claude also found the "clean, well maintained facilities" and "friendly staff" to be a perfect stopover.

Guests consistently commend the Stadthaus for its exceptional qualities, creating a truly memorable experience. Reviewers frequently highlight the **impeccable service**, with Naomi feeling "almost like I was being welcomed home." Brew, a loyal guest of 20 years, consistently finds the "service exceptional" and enjoys being "well taken care of." The **spacious and clean rooms** are a significant draw, as noted by Lisa and Sophia, who also praised the "big and comfy" beds and modern bathrooms. Paulo also found the "size of the room, service and comfortable" to be excellent. The hotel's prime location in the "beautiful area" and "middle of the old part of town" is also a recurring theme, offering a "peaceful place to enjoy yourself." Furthermore, the **food is always good**, and the breakfast receives high marks, contributing to an "exceptional location and building" and an overall delightful stay.