Guests overwhelmingly praise the unique experience of staying in a converted castle, often highlighting the beautiful setting and historic atmosphere. The friendly and attentive staff are frequently mentioned, as are the spacious, modern, and well-renovated rooms and luxurious bathrooms. Many reviewers enjoyed the excellent breakfast and found the proximity to local attractions and transport links convenient, despite some noting the cost of Swiss public transport. While highly recommended, some guests noted minor areas for improvement. A few found the beds could be more comfortable and mentioned a lack of basic amenities like trash cans or drinking glasses in rooms. There were also occasional comments about noise disturbances and the walk to the castle entrance, although this was generally viewed as an enjoyable part of the experience. One guest also reported feeling unwelcome due to staff attitudes.

Guests frequently praise the hotel's welcoming atmosphere, comfortable accommodations, and the exceptional quality of its breakfast. Many reviewers highlighted the friendly and helpful nature of the hosts, contributing to a positive and personal experience. The hotel's aesthetic and cleanliness also received positive remarks, with some guests appreciating its peaceful location and convenient access to amenities like bus stops and parking. While generally well-received, a few areas for improvement were noted. Some guests expressed a desire for more flexible dining options, as dinner is not consistently available and cafe hours can be limiting. Additionally, a few reviewers mentioned that the hotel's proximity to the main road could lead to some noise. Minor points like pillow comfort and the need for specific power adapters were also mentioned.

Guests consistently praise the hotel's exceptionally friendly and welcoming staff, often highlighting their helpfulness and the positive atmosphere they create. The breakfast receives frequent commendation, with many guests describing it as excellent and featuring local products. The hotel's location is also noted as a significant advantage, often described as lovely and convenient, especially for accessing nearby attractions. The decor and boutique nature of the establishment are also frequently cited as a positive aspect. However, some guests have noted concerns regarding room comfort. Issues such as worn-out beds and mattresses, and rooms being too cold in winter, have been mentioned. Noise from external sources, like morning markets, and internal sounds from housekeeping can also be disruptive. Additionally, one guest experienced issues with room size for the booked occupancy and unexpected tax charges.

This hotel is frequently praised for its exceptional staff, consistently described as friendly, helpful, and professional. Guests appreciate the convenient location, particularly its proximity to the train station, making it ideal for both business and leisure travel. The hotel also receives positive remarks for its cleanliness, well-maintained facilities, and spacious rooms. Many reviewers highlighted the quality and variety of the breakfast, as well as excellent amenities like secure underground parking with EV charging. While overwhelmingly positive, a few guests noted the absence of in-room air conditioning, though this was generally not considered a major issue. Additionally, some reviewers suggested the inclusion of tea and coffee making facilities in the rooms would be a welcome enhancement to an otherwise well-equipped stay.

Guests frequently praise the hotel's exceptional location, often described as being in the heart of the old town, offering beautiful surroundings and peaceful ambiance. Many reviewers highlight the spacious, clean, and well-appointed rooms, with comfortable beds and modern bathrooms. The breakfast is also a common point of satisfaction, often noted for its quality, presentation, and use of local ingredients. Exceptional service and friendly, attentive staff further contribute to positive guest experiences, with special touches like welcome notes adding to the appeal. However, some guests have raised concerns. Noise from church bells at night is a recurring issue, suggesting earplugs may be necessary. Accessibility challenges, particularly regarding routes into the pedestrian-only old town, have been noted. A few reviewers felt breakfast offerings were insufficient or outdated in presentation, with a preference for buffet-style service. Occasional staffing gaps on Sundays and a room not being adequately prepared for two guests were also mentioned as areas for improvement.