Guests frequently praise the hotel for its exceptional staff, who are consistently described as attentive and helpful, going above and beyond to ensure guest satisfaction. The views, particularly from higher floors and corner rooms, are a significant highlight, offering stunning vistas of the city and surrounding landscapes. Many guests found their rooms to be comfortable, spacious, and well-appointed, with excellent facilities including saunas in some rooms. The location, while sometimes noted as being away from the immediate city center, is often deemed convenient due to readily available public transport.
However, a few areas for improvement were identified. Some guests noted issues with cleanliness, specifically in the bathrooms. Breakfast received mixed reviews, with some finding it great while others described it as expensive or lacking variety, particularly in fresh fruit options. Additionally, the absence of complimentary in-room slippers was a point of contention for some, especially given the hotel's star rating.