Guests frequently praise the hotel for its excellent wellness facilities, including saunas, hammams, and various pools, often described as a highlight of their stay. The beautiful building, nice interior, and great location are also consistently appreciated. Many reviewers highlight the friendly and accommodating staff, as well as the quality of the food, particularly breakfast and dinner, although some noted limited vegetarian options. However, several guests mentioned that certain aspects of the hotel, particularly the rooms and bathrooms, appear dated and could benefit from renovation, with some noting issues with cleanliness. The pricing was considered expensive by some, and breakfast service was a point of contention for a few, with descriptions of it being overly formal or lacking variety. Some spa facilities were also noted as having unclear signage or insufficient heating.

Guests consistently praise the hotel for its exceptional charm, often described as romantic and offering a rural, quaint atmosphere. The staff is frequently highlighted as friendly, helpful, and accommodating. Many reviewers enjoyed the delicious food, with specific mentions of homemade and local products, especially at breakfast. The hotel's location is also seen as a significant advantage, being ideal for outdoor activities like hiking and enjoying scenic walks in a pretty valley setting. However, a recurring theme in guest feedback pertains to the building's age. Several reviewers noted that the floors are wooden and can be noisy or squeaky, and that the walls are thin, leading to audible sounds between rooms. One guest also mentioned a staircase without a handrail. While some guests found these aspects added to the building's charm, others experienced them as minor drawbacks.