Guests frequently praise the hotel's excellent location, often highlighting its proximity to the city center, train station, and local attractions. Many reviewers found the rooms to be spacious, well-organized, and comfortable, with some appreciating the inclusion of both heating and air conditioning. The staff consistently receives positive mentions for being kind, helpful, and attentive, with several guests specifically noting their willingness to offer early check-in and useful local recommendations. The availability of parking and the provision of public transportation vouchers were also appreciated by visitors.
While overwhelmingly positive, some guests did note a few areas for improvement. A recurring concern was the comfort of the pillows and beds, which some found to be too soft or uncomfortable. In a few instances, issues with bathroom facilities were mentioned, such as a broken window and a lack of heating. The hotel's vintage character, while enjoyed by some for its authenticity, was also described by others as outdated, with one guest mentioning old furniture.