Guests consistently praise the hotel's friendly, professional, and competent staff, who contribute to a welcoming atmosphere. The spa and massage treatments receive high marks for being exceptional, and the availability of a wellness area with a customer discount is appreciated. The hotel's location is also noted as a positive, and it's well-equipped for activities like bike tours, with good sports facilities and a quiet setting offering great value.
However, some guests have expressed concerns regarding the quality of food, with specific mentions of issues like mold, stale bread, and poorly prepared dishes at the restaurant. There have also been complaints about smoking in common outdoor areas, contradicting the hotel's non-smoking advertisement, which detracted from dining experiences on the terrace. Additionally, the layout and lengthy walk to rooms were highlighted as a negative aspect by one reviewer.