Guests frequently praised the hotel's cleanliness and comfortable accommodations. Many highlighted the exceptional friendliness and helpfulness of the staff, often going above and beyond for visitors. The convenient location, particularly its proximity to the train station and pleasant surroundings, was also a recurring positive point. Breakfast received mixed but often positive mentions, with some appreciating the quality and presentation, and others noting good choices.
However, some guests noted concerns regarding the hotel's upkeep, with mentions of outdated rooms and minor maintenance issues. While breakfast was generally well-regarded, a few visitors expressed a desire for more traditional cooked options. Communication could be a challenge for non-German speakers, and some reviews indicated issues with room security and noise levels. Limited amenities, such as the absence of air conditioning and a consistent supply of hot water in rooms, were also points of constructive feedback.