Guests frequently praise the hotel for its cleanliness, comfort, and excellent breakfast offerings, with a good variety of quality products. The convenient location, particularly for access to the motorway, airport, and public transport into the city center, is also a significant positive. Reviewers often mention the helpfulness and kindness of the staff, noting they are available and accommodating.
However, some guests have experienced noise disturbance from the nearby tramway, which can be disruptive. A few reviewers also commented on the staff's friendliness being inconsistent, with some finding them less approachable. While rooms are generally considered comfortable, some have been described as small, with limited space and amenities like a lack of sufficient glassware.