Guests consistently praise the hotel's excellent location, often described as being right in the heart of town, offering beautiful and memorable views. The staff frequently receive commendations for being friendly, helpful, and welcoming, contributing significantly to a positive guest experience. Many reviewers also highlighted the good value for money and a very good breakfast. Rooms are generally found to be clean and well-maintained. While overall satisfaction is high, some guests noted that certain aspects of the hotel could benefit from updates, with a few describing rooms as a little dated. One common concern was the distance of the car park for those with mobility issues. Additionally, the hotel restaurant was sometimes closed, and dining options in the surrounding town could be limited, particularly during certain times of the year, prompting advice to check availability in advance.

Guests consistently praise the hotel's authentic charm and cozy atmosphere, often describing it as a place made with heart. The exceptional staff and owners are frequently highlighted for their attentiveness and helpfulness, contributing to a genuine and welcoming experience. Many reviewers also appreciated the sublime location and the comfortable, clean rooms, with some noting beautiful views. The hotel's food and breakfast offerings were also positively mentioned by some. However, several guests noted a few areas for improvement. Parking arrangements can be confusing, and it is advisable to confirm specific instructions in advance. Some found the building's older architecture led to low doorways. Information regarding the closure of on-site amenities like the restaurant and terrace, as well as the absence of an elevator and reception hours, was not always readily available and could be better communicated. Additionally, a few reviewers found breakfast offerings to be lacking in variety or quantity, and some rooms were described as small. Shower functionality and towel quality were also minor points of concern for some.