This hotel is highly praised for its exceptional location, directly on the historic Plaza Mayor, offering beautiful views and convenient access to local bars and restaurants. Guests frequently highlight the well-appointed rooms, with many appreciating features like small balconies, comfortable beds, and overall cleanliness. The staff are often described as friendly and helpful, with some guests noting they were accommodating regarding early check-in.
However, some guests have encountered issues. A recurring concern is the lack of an elevator, which can be challenging for those with mobility issues or heavy luggage, especially when situated on higher floors. There have also been mentions of thin walls, noise from the air conditioning, and occasional problems with amenities such as a non-functional hydromassage bath or a broken toilet seat. Wi-Fi availability and reliability have also been noted as areas that require attention.
