Guests consistently praise the hotel's exceptionally friendly and helpful staff, often highlighting their willingness to go the extra mile. Many found the rooms to be clean, comfortable, and surprisingly well-appointed, with some describing them as "home-like" and "new." The complimentary breakfast frequently receives positive mentions for its quality and variety, with specific appreciation for items like bacon and eggs. The hotel's proximity to the airport is also a significant advantage for many travelers.
However, some guests noted a few areas for improvement. Concerns were raised about the lack of air conditioning during heat waves, and a few reviewers found the rooms to be on the smaller side, sometimes wishing for more seating. The hotel's location, while convenient for the airport, can be somewhat isolated for those relying on public transport to reach the city center. Additionally, one review mentioned older rooms with mold and noise issues.