Guests frequently praise the hotel's beautiful natural setting, often described as tranquil and rural, with proximity to a river. The quality of the beds and bathrooms, including features like jacuzzis, were highlighted as excellent. Many reviewers appreciated the attentive and friendly staff, noting their professionalism and helpfulness across different areas of the hotel and balneario. The food and restaurant service also received positive mentions for their quality and the staff's attentiveness.
However, some areas for improvement were noted. Concerns were raised about the cleanliness of the rooms in certain instances. A few guests experienced issues with hot water availability. The quality and variety of food, particularly breakfast, were mentioned as needing review by some. Additionally, the external and internal decor was considered poor by one reviewer, and the spa facilities require external access and have had staffing issues.