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Guests frequently praise the hotel for its beautiful scenery and well-organized facilities, often describing it as a "hotel complex" with exceptional spa amenities. Rooms are noted as comfortable and spacious, with positive comments on the excellent restaurant food and attentive service from staff. The hotel's cleanliness and the provision of amenities like bicycle garaging are also highlighted as significant advantages. However, some guests have noted minor drawbacks. The main reception lift is considered too small for the hotel's capacity. Additionally, there have been instances of unexpected charges for balconies, which guests found disappointing. A lack of in-room tea and coffee making facilities was also mentioned as a common omission.