Guests consistently praise the hotel's excellent location, with particular highlights being its proximity to sporting venues and its role in football history. The staff are frequently commended for their helpfulness and exceptional customer service, with specific instances of going above and beyond. Many reviewers enjoyed the comfortable rooms, pleasant facilities, and the quality and variety of the breakfast offered.
While overwhelmingly positive, some guests noted areas for improvement. A few experienced delays in dinner service, and minor concerns were raised about the speed of table clearing in the restaurant during breakfast. The temperature of some breakfast items was also mentioned as a slight drawback. Additionally, a few guests found the gym facilities to be small and expressed a wish for more amenities like swimming or sauna access, as well as more variety in in-room beverage options.