Guests consistently praised the hotel's excellent location, often noting its convenience to the train station and its quiet atmosphere, even when situated above a pub. The staff were frequently described as friendly and helpful, contributing to a welcoming experience. Comfortable rooms, good amenities like tea and coffee making facilities, and the provision of breakfast items such as cereal and milk were also highlighted as positive aspects. Many found the food served in the pub to be good.
However, some guests noted a few areas for improvement. Concerns were raised about the Wi-Fi, with one mention of it being "not very friendly." A few reviewers experienced issues with room temperature control due to radiator thermostats, and inconsistent hot water was also reported by one guest. While generally well-equipped, minor updates to room decor were suggested by one reviewer. Some guests also found the stairs to the rooms to be steep.